Refund policy
At CleanLayer Studio, we believe that a thoughtfully arranged home begins with the little details that make everyday living more comfortable. From soft children's bedding that helps create a welcoming sleeping environment to decorative rugs that bring warmth and personality into a room, our products are selected to complement the spaces where families live, rest, and grow.
We understand that purchasing home textiles online sometimes involves unexpected differences in color, texture, dimensions, or personal preference. Our Return and Refund Policy is designed to provide customers with a clear, reasonable, and transparent process for requesting returns, replacements, or refunds.
This Policy applies to purchases made directly through:
Website: https://www.cleanlayerstudio.shop/
Business Name: P. L. JOYNER, INC.
Business Address: 1307 S. Otto Pt., Inverness, FL 34450, United States
Return Address: 1307 S. Otto Pt., Inverness, FL 34450, United States
Customer Contact: CHRISTOPHER DANIEL LATHAN
Email: [email protected]
1. General Return Period
Customers may request a return within 30 calendar days from the date of delivery, unless a different return period is expressly stated on the applicable product page or required by law.
The return period begins when the merchandise is delivered to the shipping address provided during checkout.
We encourage customers to examine their purchases promptly after delivery so that any concerns can be identified and addressed without unnecessary delay.
2. Eligible Merchandise
Our return program generally covers eligible children's bedding, rugs, and other household textile products purchased directly through CleanLayer Studio.
To qualify for an ordinary return, merchandise should meet the following conditions:
- The return request is submitted within the applicable return period.
- The product is unused or has only been reasonably inspected.
- Bedding has not been washed, laundered, or slept on.
- Rugs have not been materially used, stained, or damaged.
- The merchandise is clean and free from unusual odors.
- Original tags, labels, packaging, and included accessories are retained where reasonably possible.
- The product has not been altered, repaired, or modified by the customer.
- The item remains in a condition suitable for inspection.
These conditions help preserve product quality and protect customers receiving merchandise from our store.
3. Children's Bedding and Hygiene Requirements
Children's bedding is intended for close and repeated contact with the body. For this reason, hygiene and product condition are important considerations when processing returns.
Customers should inspect children's bedding carefully before washing or using it.
Ordinary change-of-mind returns may not be accepted for bedding that has been:
- Washed or laundered;
- Slept on or materially used;
- Stained or soiled;
- Exposed to bodily fluids;
- Exposed to smoke, strong odors, or contamination;
- Damaged through improper care;
- Altered or modified after delivery.
These restrictions do not eliminate a customer's rights concerning defective merchandise or other rights that cannot legally be waived.
4. Rug Return Conditions
Rugs may be inspected for size, color, texture, and general appearance before use.
For an ordinary return, rugs should be free from:
- Dirt and mud;
- Food or liquid stains;
- Pet-related contamination;
- Excessive wear;
- Permanent creasing caused by improper handling;
- Cuts, tears, or other customer-caused damage.
Where reasonably possible, rugs should be returned in their original packaging or securely packaged to prevent damage during transit.
5. Damaged, Defective, or Incorrect Items
We take product quality seriously and want customers to receive merchandise consistent with their orders.
If an item arrives damaged, defective, or materially different from the product ordered, please contact us promptly.
Examples include:
- Torn bedding;
- Defective stitching;
- Damaged rug edges;
- Incorrect product dimensions materially different from the listing;
- Wrong product or pattern;
- Missing components;
- Significant shipping damage.
Please provide your order number, a description of the issue, and photographs where appropriate.
After reviewing the circumstances, we may offer a replacement, refund, authorized return, or another appropriate resolution.
6. How to Initiate a Return
To request a return, contact:
Email: [email protected]
Please include:
- Full name associated with the order;
- Order number;
- Email address used at checkout;
- Product name;
- Reason for the return;
- Photographs, if the item is damaged, defective, or incorrect.
Please wait for return instructions before mailing merchandise.
This helps us identify the transaction, provide the appropriate return information, and reduce the possibility of misplaced packages.
7. Return Authorization
Once we receive your request, our customer-service team may review the order and determine whether the merchandise qualifies for return.
If approved, we will provide applicable return instructions.
Customers should retain shipment receipts and tracking information until the return has been resolved.
8. Return Shipping Expenses
For voluntary returns resulting from personal preference, ordering mistakes, or other customer-choice reasons, the customer may be responsible for return shipping expenses unless otherwise stated.
When merchandise arrives defective, materially damaged, or incorrectly supplied, CleanLayer Studio may provide an appropriate return-shipping arrangement or reimburse reasonable return shipping costs where applicable.
9. Refund Eligibility and Inspection
Returned merchandise may be inspected after receipt.
The inspection may consider:
- Product condition;
- Cleanliness;
- Signs of use;
- Washing or laundering;
- Damage;
- Missing accessories;
- Packaging condition;
- Whether the returned product matches the approved request.
If the merchandise satisfies the applicable requirements, the refund will be approved for processing.
10. Refund Method
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in the customer's account may vary depending on the payment processor, bank, card issuer, and transaction method.
Although we aim to process approved refunds promptly, financial institutions may require additional time to display the credit.
11. Partial Refunds
Where permitted by applicable law, a partial refund may be considered if merchandise has suffered a reduction in value because of handling beyond what was reasonably necessary to inspect it.
No deduction will be imposed where prohibited by law.
12. Original Shipping Charges
For ordinary voluntary returns, original shipping charges, if any, are generally non-refundable unless otherwise required by law.
Orders qualifying for free shipping are not charged an outbound shipping fee.
13. Exchanges
Customers may request an exchange when the desired replacement is available.
Exchange availability depends on inventory, product variation, and fulfillment circumstances.
If an equivalent replacement is unavailable, we may offer an appropriate alternative or refund.
14. Order Cancellation
Customers wishing to cancel an order should contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment.
Once an order has entered the shipping process, cancellation may no longer be possible. In such circumstances, the customer may need to follow the return procedure.
15. Florida Consumer Refund Disclosure
Florida Statutes § 501.142 addresses retail refund-policy disclosures and establishes certain requirements concerning the notice of refund practices.
Our published Return and Refund Policy is intended to provide customers with written notice of the applicable return conditions before completing a purchase.
Nothing in this Policy is intended to waive a consumer right that cannot legally be waived under Florida or federal law.
16. Unusual or Abusive Return Activity
To the extent permitted by law, we may review repeated or suspicious return activity, including merchandise that appears to have been intentionally damaged, materially used, or misrepresented.
This provision does not authorize the denial of a legitimate consumer right.
17. Contact Information
For return, refund, replacement, or exchange inquiries:
P. L. JOYNER, INC.
1307 S. Otto Pt.
Inverness, FL 34450
United States
Contact Person: CHRISTOPHER DANIEL LATHAN
Email: [email protected]
Thank you for choosing CleanLayer Studio. We appreciate the opportunity to help make your shopping experience clear, comfortable, and dependable.